Idea posted: March 2023

Institutions: Simon Fraser University, Beedie School of Business    University College London   

How does one listen well? The answer—as revealed in an exhaustive review of the listening research published between 2000 and 2021—is often built on the speaker’s perception. For example, some…

Idea posted: November 2022

Institutions: University of Virginia Darden Business School    University of California Berkeley Haas School of Business   

People treat each other differently at work than in non-work settings, and with good reason: they are work colleagues brought together solely to accomplish the work necessary for their jobs.…

Idea posted: November 2021

Institutions: Harvard University    The Wharton School of the University of Pennsylvania   

As human beings, we are spectacular at pulling off all the complicated tasks it takes to have a conversation. The one conversation challenge we have not mastered is coordinating the end…

Idea posted: July 2021

Institutions: University of Toronto Rotman School of Management   

What is charisma? Much of past research focuses on the outcomes of charisma and often within the context of leaders in an organizational setting—e.g., charismatic leaders generate emotions that inspire…

Idea posted: July 2021

Institutions: Rutgers University Business School    The Wharton School of the University of Pennsylvania   

Most attempts at persuasion are met by wary resistance. People are naturally suspicious of the motives of persuaders, ready to believe that persuaders will use devious means to achieve their…

Idea posted: January 2020

Institutions: University of Missouri, St Louis   

Research has identified as non-productive the narcissistic tendencies of a leader, such as a grandiose sense of self-importance and need for constant admiration, that have a negative impact on the…

Idea posted: January 2019

Institutions: Cornerstone OnDemand    Kellogg School of Management   

While a great deal of attention has been paid to the performance and cost advantages of hiring superstars, less attention is paid to employees at the other end of the…

Idea posted: December 2018

Institutions: Cornell University    Harvard University    Essex University    Yale University   

Conversations with new people are an important part of most people’s social and professional lives. After such conversations, people often seem to underestimate whether the other person in the conversation…

Idea posted: July 2018

Institutions: University of Virginia Darden Business School    Stanford Graduate School of Business   

The ideal candidates for a new job are highly competent and highly sociable. They are knowledgeable and skilled in their fields while at the same time have collegial and easy…