How does one listen well? The answer—as revealed in an exhaustive review of the listening research published between 2000 and 2021—is often built on the speaker’s perception. For example, some common signs of a good listener include: acknowledging the speaker through non-verbal reactions (nodding the head) or verbal reactions (“hmm,” “yes”); continuing to watch the […]
Read More… from The Listening Paradox: Why Listening Is Often Difficult
Effective communication among members of a team or organization is key to the success of a group. Fast and direct face-to-face communication would appear to be the ideal method of communication. A study based on police emergency calls, however, reveals the complexities of communication—and why choosing the best modes of communication may not be as […]
Few people in their careers have avoided the scourge of time-consuming, unproductive meetings. For Amy Edmondson of Harvard Business School and Tijs Besieux of the consultancy Leadership Footprint, unproductive meetings are a symptom of a broader problem: unproductive conversations. In many ways, the success of organizations hinge on the quality of the conversations within them. […]
Read More… from Leading Conversations: Productive and Unproductive Voice
As human beings, we are spectacular at pulling off all the complicated tasks it takes to have a conversation. The one conversation challenge we have not mastered is coordinating the end of the conversation. In most cases, according to recent research, a conversation ends either later or earlier than either partner wants it to end, and for […]
Read More… from Conversations Don’t End When We Want Them To
Research on power in organizations often treats power as unidirectional—how subordinates deal with superiors or how superiors deal with subordinates. Two researchers challenge this static, unidirectional perspective with a new theory of power framework built on the concept of a continuum of a sense of power. In their interactions with others, individuals are not always […]
Read More… from The Unique Psychology of Being a Middle Manager
Milton Friedman notwithstanding, maximizing profit (and thus shareholder value) is no longer considered the one and only purpose of a corporation or business. The truly successful business is driven by a greater purpose that benefits society and our world and inspires a firm’s leaders and employees by giving their work meaning. The inspiration and commitment […]
In general, previous research shows a linear relationship between intelligence and perceived leadership effectiveness, with the line heading steadily northeast (the more intelligent, the higher your actual and perceived leadership capabilities). Intuitively, this would seem to make sense: you need smart people to make the right decisions, to resolve problems or even to gather and inspire […]
Intuitively, respectful relationships and creativity are assets of a successful company. Respectful relationships lead to more effective collaboration, while creativity leads to new, competitive ideas. Business leaders might not realize, however, the link between these two attributes. Researchers from Tel Aviv University and the University of Michigan’s Ross School of Business have shown, through a […]
Read More… from How Creativity Starts With Respectful Engagement
The digital age creates a wide range of new opportunities for innovation. Examples include new marketing outlets through social media; ‘big data’ information on customers and the market; mobile devices that connect companies to customers 24/7; and apps that redefine business models. However, not all C-suite executives have a digital mindset. As a result, innovation […]
Read More… from CIOs: Coach and Communicate with C-suite for Digital Innovation
To make decisions, leaders must understand, to use the vernacular, ‘what is happening’. They must make sense of the events and situations that impact their areas of responsibility; this sense-making not only involves the past and present, but also the future: what is likely to happen. In July of 2005, an innocent man commuting to […]
Read More… from Bad Framing Leads to Bad Decisions and Bad (Even Fatal) Actions
